Verify My WhoIs - FAQ

ICANN’s new Registrar Accreditation Agreement requires Registrars to verify that the WhoIs information provided for each registered domain is accurate and up to date. As a domain owner, you are responsible for maintaining accurate information on your domain WhoIs record.

Why did I get a WhoIs verification request?

WhoIs Verification is triggered when:

How much time do I have to complete the verification?

You have 15 days from the date of the FIRST notice to complete the verification.

What happens if I do not complete the verification within 15 days?

If you do not complete the verification before the end of the 15 days, the domain will be suspended and all services related to the domain will stop working. It will still be registered and owned by you, the expiry date will not change, and once the verification is completed the domain will work again.

How do I complete my WhoIs verification?

EMAIL - will send a verification request email to the Registrant (Owner) email address listed on the domain’s WhoIs record. Click the link in the email, this will take you to a website which displays the WhoIs information for the domain and has a “VERIFY” button. You must click the “VERIFY” button on the website to complete the verification.


CONTROL PANEL – Once the verification process is initiated, there will be a button in the Domain Manager App in your Control Panel which allows you to re-send the verification email to the domain owner contact.

I never got the verification email, what do I do?

If the verification is still pending (the 15 days have not passed), the domain owner will receive a daily email asking them to complete the verification.


If the contact email address on the domain name is valid, you can use the button in the Domain Manager App to re-send the email.


If the Registrant contact email address on the domain is wrong, first log into the Aplus Control Panel and use the Domain Manager App to update the incorrect information. This update will trigger a new verification email to be sent to that new email contact.

How do I check my current domain WhoIs info?

To check the current WhoIs information for your domain name, please visit

How do I update my domain WhoIs info?

If you need to update your domain name WhoIs information, login at and then use the Domain Manager App to make the required changes.

Do I get a refund for down-time due to un-verified WhoIs information?

There will be no refunds offered for lost time due to non-verification.

What if I have WhoIs privacy protection?

Domains that have WhoIs privacy protection still go through the standard verification process, the only difference is that the WhoIs information is not displayed to the public.

I changed my WhoIs info but did not get a verification email, why not?

Verification of each set of contact information applies to all domains using that information at the same Registrar. If Joan Smith registers a domain through and verifies that domain, and then registers a second domain using the exact same WhoIs information, the second domain is already verified.

You didn’t answer my question. Who can I contact for more help?

Our Domain Services team is well trained and happy to assist with any questions or concerns that you have regarding your domain services! We can be reached by phone at 1-855-791-8966 or by email at